Case Study

About the Client

Our customer is a digital-first company transforming the BPO and professional services landscape through AI-powered innovation. Focused on building intelligent automation with human-like decision-making at superhuman speed, they combine autonomous AI models with human-in-the-loop oversight for operational excellence. By offering scalable, efficient solutions, our client is redefining how complex, high-volume business processes are executed globally.


They are committed to blending advanced artificial intelligence with human expertise to deliver high-quality, reliable business solutions. They focus on deploying hybrid automation models that can adapt to dynamic workflows while ensuring compliance, data security, and service transparency. With a customer-first philosophy, they are driving a new era of efficiency, helping enterprises transition from legacy systems to intelligent, AI-driven operations.

The Solution

Cloudstok delivered a full-scale AWS cloud migration and modernization plan, including:

• End-to-end infrastructure assessment, risk analysis, and modernization blueprint
• Migration of legacy environments to a microservices-based architecture using AWS ECS
• Database replatforming onto AWS RDS for improved reliability and throughput
• Container management and artifact storage using AWS ECR
• Security modernization leveraging AWS KMS and VPC network isolation
• Deployment of AWS Global Accelerator for global application delivery optimization
• Infrastructure monitoring and incident response set up via AWS CloudWatch, CloudTrail, and SNS
• Traffic management and load balancing through AWS Route 53 and Elastic Load Balancer
• Integration of AWS Lambda for serverless, event-driven tasks
• Implementation of AWS SQS for scalable, decoupled service communication
• CI/CD pipeline automation using AWS CodeCommit to accelerate development cycles

Throughout the engagement, Cloudstok ensured cost-optimized cloud adoption through right-sizing, reserved instances, and monitoring frameworks for sustainable operations.

Benefits Experienced by the Client:

Following the transformation, the client achieved measurable improvements across operational and financial metrics:

• Achieved real-time scalability and zero downtime during automation bursts
• 50 %+ improvement in service onboarding and AI deployment speed
• 30 %+ reduction in infrastructure and management costs
• Enhanced global accessibility and traffic optimization via AWS Global Accelerator
• Strengthened security posture through automated encryption and network segmentation
• Minimized operational risks with full-stack observability and proactive monitoring
• Improved AI model responsiveness through serverless compute augmentation
• Accelerated feature development and rollout through CI/CD pipelines and microservices

Cloudstok’s cloud modernization expertise enabled them to build a future-proof digital backbone capable of supporting their mission to transform business process operations worldwide.